We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

French Speaking E-commerce Support Specialist at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to present an opening for a French Speaking E-Commerce Support Specialist. This role is perfect for individuals who are fluent in French and have a passion for the e-commerce industry. In this position, you will be a key player in delivering an exceptional online shopping experience for our French-speaking customers, addressing their questions and concerns with professionalism and efficiency.. Responsibilities. . Provide exemplary customer support to French-speaking clients through email, chat, and phone communications.. . Assist customers with inquiries related to product details, order status, returns, and payment options.. . Effectively resolve customer complaints and issues with a focus on customer satisfaction.. . Accurately manage and process customer orders throughout the entire order lifecycle.. . Stay current with product offerings, promotions, and company policies.. . Collaborate with other departments to continually improve customer service and experience.. . Maintain detailed records of customer interactions in the CRM system for tracking and follow-up.. . . Fluency in French and English, both written and spoken.. . Previous experience in customer service or e-commerce roles is advantageous.. . Strong enthusiasm for e-commerce and understanding of online shopping environments.. . Excellent communication and interpersonal skills with a commitment to outstanding customer service.. . Experience with customer support software and CRM systems is a plus.. . Ability to work independently and efficiently manage customer inquiries in a fast-paced setting.. . Strong analytical skills and attention to detail.. . Company Location: Greece.