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Customer Care Specialist at Enable Dental. About Enable Dental:. Enable Dental is revolutionizing dental care by providing convenient, high-quality mobile dental services to patients in the comfort of their own homes or care facilities. We are a passionate team dedicated to improving access to essential dental health for those who need it most.. The Opportunity:. Are you a highly empathetic and organized individual with a passion for helping others? Do you thrive in a fast-paced environment where your communication skills can make a real difference? Enable Dental is looking for a dedicated Customer Care Specialist to join our growing team. In this role, you will be the first point of contact for our patients and their families, ensuring a seamless and positive experience from initial inquiry to appointment completion.. Key Responsibilities:. . Respond promptly and professionally to patient inquiries via phone, email, and online chat, providing accurate information about our services, scheduling, and billing.. . Assist patients with scheduling and rescheduling appointments, ensuring optimal route planning for our mobile dental teams.. . Provide compassionate support to patients and their caregivers, addressing concerns and resolving issues with patience and efficiency.. . Maintain accurate and detailed patient records in our CRM system.. . Collaborate closely with our clinical and operations teams to ensure smooth patient journeys.. . Educate patients on the benefits of mobile dental care and guide them through the process.. . Handle insurance inquiries and assist with payment processing.. . Contribute to the continuous improvement of our customer care processes and patient experience.. . Qualifications:. . High school diploma or equivalent; Associate's or Bachelor's degree preferred.. . 2+ years of experience in a customer service or call center role, preferably in a healthcare setting.. . Exceptional verbal and written communication skills.. . Strong active listening and problem-solving abilities.. . Proficiency in using CRM software and other office applications.. . Ability to multitask, prioritize, and manage time effectively in a dynamic environment.. . Empathy, patience, and a genuine desire to help others.. . Familiarity with medical/dental terminology is a plus.. . Ability to work 8am-5pm PST . . Company Location: United States.