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Client Support & Procurement Administrator at Aristo Sourcing. Client Ticket Management:. . Monitor support tickets via platforms like JitBit and Freshdesk. . Draft polite, smart first-line replies using ChatGPT and SOPs. . Assign and escalate tasks in Asana or HubSpot. . Follow up with clients for clarity or status updates. . Procurement & Delivery Support:. . Receive approved POs from our QS team and input into Xero or QuickBooks. . Email vendors to confirm deliveries and timelines. . Follow up via WhatsApp or HubSpot calling if unresponsive. . Track shipments and update project teams via Asana. . Collect delivery notes and share with finance for invoicing. . Admin Tasks & Internal Coordination:. . Maintain delivery folders and checklists in Google Drive. . Daily stand-up calls with the Ops team. . Weekly summary review using Asana. . Essential Qualifications. . Proven experience in client support & procurement admin., or related field. . In-depth industry knowledge regarding best practices, development, current regulations, and technology, particularly in client support & procurement admin. . With a deep background in a remote setup of work similar to freelancing as an independent contractor (deep understanding of the pros & cons involved in this industry).. . Outstanding written and verbal communication skills. . Strong organizational abilities with experience as procurement administrator. . Proficiency in client support management. . Demonstrated ability to work independently and meet deadlines. . Technical Skills. . Experience with Client Ticket Management, Procurement & Delivery Support, and Admin. Tasks & Internal Coordination. . Proficiency in Tickets via JitBit and Freshdesk. . Knowledge about ChatGPT, SOPs, Asana, HubSpot, WhatsApp, Xero/Quickbooks and POs. . Familiarity with email marketing platforms to email vendors to confirm deliveries and timelines. . Understanding of track shipments and update project teams. . Ability to collect delivery notes and share with finance for invoicing. . Personal Qualities. . Natural relationship builder with authentic communication style. . Self-starter with strong initiative. . Comfortable with daily stand-up calls with the Ops team. . Detail-oriented and organized. . Passion for doing weekly summary review. . . Company Location: Philippines.