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L1 Technical Support Consultant (LATAM) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for a . L1 Technical Support Consultant. in . Latin America. .. In this role, you will provide first-level technical support for software, hardware, and SaaS solutions in a fully remote, multicultural environment. You will be responsible for troubleshooting client issues, monitoring hardware and systems, and ensuring timely escalation to appropriate teams. This position offers the opportunity to develop strong problem-solving skills, enhance technical knowledge, and contribute to a seamless customer experience. You will collaborate with international teams, maintain accurate records, and play a key role in ensuring operational reliability. The environment emphasizes continuous learning, personal growth, and a people-first management approach.. . Accountabilities. Respond to customer inquiries related to technical issues, providing effective and timely solutions.. Monitor client hardware and systems in real time, detecting and escalating issues as necessary.. Follow established procedures to escalate complex technical issues to internal teams or stakeholders.. Maintain accurate documentation of system failures, maintenance activities, and identified bugs.. Collaborate with internal teams to ensure smooth operations and timely issue resolution.. Support the enhancement of overall client experience through proactive troubleshooting and communication.. Excellent English communication skills (C1 or higher, spoken and written).. Minimum 1 year of experience in technical support or a related role.. Ability to identify and resolve basic hardware and software issues independently.. Hands-on experience with hardware troubleshooting and technical problem-solving.. Familiarity with ticketing systems such as Zendesk or equivalent.. Fast typing skills and the ability to manage multiple tasks simultaneously.. Strong customer service orientation, responsibility, and interpersonal skills.. Willingness to learn and adapt in a remote, multicultural environment.. Preferred:. Experience with remote hardware debugging or advanced troubleshooting techniques.. . Company Location: Brazil.