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Fulfillment Specialist at Remote VA. Job Title: Fulfillment Specialist Officer. Role Overview. The Fulfillment Specialist Officer is responsible for the accurate and timely processing of orders across all sales channels. This role requires a high level of attention to detail, strong organizational skills, and the ability to manage subscription-based fulfillment workflows. The position also supports customer service ticket handling related to orders, shipping, and subscriptions, and contributes to improving fulfillment processes through strategic analysis and documentation.. Schedule: . Key Responsibilities. Order and Fulfillment Management. Process and manage orders from Shopify and other connected sales channels with a high degree of accuracy.. Handle subscription-based orders, including recurring subscriptions, fixed-duration subscriptions, add-ons, and gifts.. Coordinate fulfillment workflows involving mailed letters, shipped first letters with tracking, and physical products.. Ensure correct order status updates, fulfillment tagging, and tracking information across systems.. Work closely with printing and fulfillment partners to ensure files, quantities, and schedules are accurate.. Monitor fulfillment timelines and ensure service level expectations are consistently met.. Subscription and Platform Management. Manage Recharge-related subscription logic in coordination with Shopify orders.. Understand and follow subscription rules such as renewals, non-renewing gifts, add-ons, and first-letter fulfillment rules.. Assist with troubleshooting subscription issues related to billing, fulfillment, and order status.. Customer Service Support. Manage and respond to customer service tickets related to orders, shipping, subscriptions, and delivery expectations.. Investigate and resolve fulfillment-related issues such as missing mail, delayed shipments, incorrect items, or address concerns.. Communicate clearly, professionally, and empathetically with customers and internal stakeholders.. Document resolutions and recurring issues for future reference and process improvement.. Data, Documentation, and Reporting. Maintain and update fulfillment trackers, spreadsheets, and internal documentation.. Use Google Sheets and related tools to track orders, letter assignments, and fulfillment status.. Ensure data accuracy across spreadsheets, internal tools, and platforms.. Prepare simple reports or summaries related to fulfillment performance and issues.. Process Improvement and Strategic Support. Identify inefficiencies, recurring errors, or bottlenecks in the fulfillment process.. Propose and help implement improvements to workflows, documentation, and quality checks.. Assist in creating or updating standard operating procedures for fulfillment and customer service tasks.. Support cross-functional initiatives related to scaling fulfillment operations and improving accuracy.. Systems and Application Monitoring. Monitor day-to-day health and usage of fulfillment-related applications and tools.. Validate that integrations between platforms are functioning as expected.. Identify system issues, inefficiencies, or inconsistencies affecting fulfillment or customer experience.. Document system-related observations and work with internal teams or external partners to resolve issues.. Extremely detail-oriented with strong attention to accuracy and consistency.. Proven experience with order fulfillment, logistics, operations, or customer service ticket handling.. Strong working knowledge of Shopify.. Ability to manage and resolve customer service tickets efficiently and professionally.. Excellent written English communication skills, with the ability to write clear, polished, and customer-friendly responses.. Proficiency with spreadsheets and documents, especially Google Sheets and Google Docs.. Experience using Google Workspace tools, including Gmail, GChat, and GMeet.. Ability to manage multiple tasks, deadlines, and data sources without losing accuracy.. Preferred or Plus Qualifications. Experience handling customer service inquiries related to fulfillment or subscriptions.. Familiarity with Etsy and Amazon order management.. Experience using CRM or ticketing systems.. Background in subscription-based businesses or recurring order models.. Experience working with fulfillment partners, printers, or third-party logistics providers.. Success in This Role Looks Like. Orders are fulfilled accurately and on time with minimal errors.. Subscription rules are consistently followed without manual rework.. Customer service tickets are handled promptly, clearly, and professionally.. Customer issues related to fulfillment are resolved efficiently.. Fulfillment processes become clearer, more reliable, and easier to scale over time.. Company Location: Philippines.