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Nordic Speaking Customer Service for Banking industry at Mercier Consultancy MD. Mercier Consultancy MD is seeking dedicated Nordic Speaking Customer Service Representatives to join our team in the banking industry. This exciting position is ideal for individuals who are passionate about financial services and customer care. As a representative, you will assist clients in navigating banking products and services while providing exceptional support in one of the Nordic languages.. Key Responsibilities. . Manage customer inquiries related to banking products, account management, and financial services via phone, email, and chat in a Nordic language.. . Provide accurate information regarding banking policies, procedures, and regulations.. . Assist customers with account issues, transactions, and troubleshooting inquiries.. . Document customer interactions thoroughly and follow up to enhance overall satisfaction.. . Collaborate with banking teams to resolve complex issues efficiently.. . Stay informed about new banking products and industry developments to offer the best solutions to clients.. . . Fluency in one of the Nordic languages (Finnish, Swedish, Norwegian, or Danish) is essential; knowledge of English is a plus.. . Prior experience in customer service, preferably within the banking or financial services sector.. . Strong communication and interpersonal skills with a focus on customer relations.. . Ability to explain financial concepts clearly and supportively.. . Excellent problem-solving skills and attention to detail.. . Proficient in using computer systems and CRM applications.. . Willingness to work flexible hours, including weekends and holidays as needed.. . Company Location: Greece.