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Italian Speaking Customer Service for Banking industry at Patrique Mercier Recruitment. Patrique Mercier Recruitment, the leading agency for candidates seeking jobs in their native language abroad, is excited to announce an opening for an Italian Speaking Customer Service role within the banking industry. With a specialization in social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, we pride ourselves on our tailored recruitment process that connects top talent with exceptional employers. Our commitment to excellence ensures that vibrant and diverse professionals can find their dream job in the global market, while employers can tap into a pool of skilled candidates who speak their customers' native tongues. In this role, you will be a crucial link between the banking institution and its Italian-speaking clients, providing unparalleled service and support while adhering to best practices in customer relations. If you're eager to join a dynamic team and enhance the client experience in a fast-paced environment, we would love to hear from you!. Responsibilities. . Provide exceptional customer service to Italian-speaking clients regarding banking products and services.. . Manage customer inquiries through various communication channels such as phone, email, and chat.. . Assist customers with account management, transactions, and troubleshooting issues efficiently.. . Educate clients on banking procedures, regulations, and financial products.. . Collaborate with internal departments to resolve customer issues and enhance service delivery.. . Document customer interactions accurately in the customer relationship management (CRM) system.. . Continuously seek ways to improve customer satisfaction and contribute to team goals.. . . Fluency in Italian and English, both written and spoken.. . Previous experience in customer service, preferably in the banking or financial sector.. . Strong interpersonal and communication skills to handle customer inquiries.. . Ability to work in a fast-paced environment and manage multiple tasks simultaneously.. . Proficient with customer service software and CRM systems.. . Strong problem-solving skills with a keen attention to detail.. . A positive attitude and a desire to help others succeed.. . Company Location: Greece.