We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Dutch Speaking Tier 1 Support Agent at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is pleased to announce an opening for a Dutch Speaking Tier 1 Support Agent. This role is designed for individuals who have a passion for customer service and want to support our Dutch-speaking clients. As a Tier 1 Support Agent, you will serve as the first point of contact, assisting with inquiries and resolving issues efficiently.. Responsibilities. . Manage incoming customer inquiries from Dutch-speaking clients via phone, email, and chat with professionalism and empathy.. . Troubleshoot basic technical issues, providing effective solutions or escalating as necessary.. . Communicate clear and accurate information regarding products, services, and company policies.. . Document all customer interactions and resolutions accurately in the support management system.. . Assist customers in understanding product features and provide helpful tips to improve their overall experience.. . Collaborate with team members to foster a culture of service excellence and enhance customer satisfaction.. . Stay updated on company offerings, industry changes, and service updates to provide informed support.. . . Fluency in Dutch and English, with excellent verbal and written communication skills.. . Prior experience in customer service or support roles is preferred.. . Strong problem-solving skills with a customer-first perspective.. . Ability to work effectively in a dynamic and fast-paced environment.. . Experience with support ticketing systems and CRM tools is a bonus.. . Detail-oriented with the capability to manage multiple tasks simultaneously.. . A proactive approach to customer service, demonstrating a genuine desire to assist clients.. . Company Location: Greece.