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Croatian Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is proud to offer an exciting opportunity for a Croatian Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to beautiful Greece. In this role, you will provide exceptional customer support to Croatian-speaking customers, helping them navigate their travel arrangements and making their experience with Booking.com outstanding.. Responsibilities. . Handle customer inquiries in Croatian via phone, email, and live chat regarding bookings, cancellations, and travel-related questions.. . Assist clients in utilizing the Booking.com platform to maximize their travel experience.. . Resolve issues related to reservations in a timely and effective manner.. . Document all customer interactions and transactions in the CRM system to maintain accurate records.. . Collaborate with other departments to ensure prompt resolutions to customer issues.. . Stay updated on promotions, services, and policies to provide accurate information to customers.. . . Fluency in Croatian (written and spoken), with English proficiency preferred.. . Customer service experience, particularly in travel or hospitality, is advantageous.. . Strong communication and interpersonal skills, with a genuine passion for helping others.. . Ability to troubleshoot and resolve customer concerns with patience and professionalism.. . Familiarity with CRM systems is a plus.. . Willingness to relocate and immerse in a new cultural experience in Greece.. . Strong organizational skills and the ability to manage multiple tasks efficiently.. . Company Location: Bulgaria.