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Customer Success Team Lead - North America at ShiftCare. ShiftCare is a fast-growing SaaS platform helping care and support service providers streamline rostering, scheduling, payroll, and compliance. We’re looking for a Customer Success Team Lead to head up our North America operations. This role blends leadership, technical account management, and hands-on onboarding for our most strategic customers.. What you’ll do. . Lead and develop our North America Customer Success team, driving retention, adoption, and growth.. . Manage high-value, technically complex accounts, including multi-site and integration-heavy deployments.. . Deliver tailored onboarding programs, ensuring rapid time-to-value and adoption.. . Act as the technical liaison between customers and our Product, Engineering, and Support teams.. . Provide performance reports and actionable insights for the Leadership Team and Board.. . Why ShiftCare?. . Lead regional CS operations in a high-growth SaaS environment.. . Fully remote, flexible work arrangements.. . Competitive salary and career development opportunities.. . 📩 Apply now to help shape the future of care technology in North America.. . 5+ years in Customer Success or Technical Account Management, with at least 2 years in a leadership role.. . Strong technical skills with SaaS integrations, APIs, and multi-system workflows.. . Experience onboarding enterprise or high-value accounts in complex product environments.. . Skilled in executive-level reporting and stakeholder management.. . Based in West Coast USA, with flexibility to collaborate across time zones.. . Company Location: United States.