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Learning and Development Director (Remote) at Scale Virtually. OVERVIEW. At Scale Virtually, we are building the future of remote work equipping global talent with the skills, mindset, and structure to serve high-performing companies around the world. We’re looking for a Learning & Development Director to lead this mission and transform our virtual workforce into client-ready, results-driven professionals.. This is a high-impact, strategic role responsible for designing and scaling learning systems that directly support hiring, placement, upskilling, and retention goals across the organization. The right candidate brings a strong operational mindset, deep learning expertise, and a passion for building systems that elevate talent at scale.. This is a full-time, remote independent contractor role based in the Philippines, with flexible shifts based on operational needs.. KEY RESPONSIBILITIES. Strategic Leadership. . Architect Scale Virtually’s end-to-end learning and development strategy across onboarding, skills development, performance coaching, and career advancement. . Translate business objectives into measurable learning outcomes that support VA placement success, retention, and client satisfaction. . Collaborate with department heads in Client Services, Talent Acquisition, Training, and Process Engineering to integrate learning and development into our core operating model. . . Program Design and Delivery. . Oversee the design and rollout of structured training tracks for Virtual Assistants, Coaches, Team Leads, and internal teams across various verticals including Admin, Sales, and Creative. . Build scalable, remote-first learning programs including asynchronous modules, SOP-based instruction, live coaching, and role-specific simulations. . Standardize and continuously refine the onboarding experience to ensure new hires are client-ready within the first 10 to 14 days. . . Performance and Data-Driven Execution. . Own training performance metrics including completion rate, time-to-productivity, pass-fail rates, QA scores, placement conversion, and feedback scores. . Establish a framework to identify skill gaps and upskill underperformers through individualized learning plans and certification tracks. . Collaborate with Operations and QA to close feedback loops between client expectations, placement outcomes, and training performance. . Team Leadership and Cross-Functional Alignment. . Lead and mentor a high-performing learning and development team responsible for curriculum creation, delivery, and continuous improvement. . Partner with Talent Acquisition and Client Services to forecast training volume, align hiring with curriculum capacity, and streamline readiness pipelines. . Serve as a senior voice on strategic initiatives related to talent lifecycle, career pathways, and workforce optimization. . . Innovation and Technology. . Maximize adoption of training tools such as LMS, Notion, Slack, Asana, and Google Suite to centralize knowledge and increase learning engagement. . Evaluate and implement new technologies and instructional approaches that support adaptive learning and real-time performance coaching. . Manage training-related vendor partnerships, external certifications, and licensing as needed. . . . Bachelor’s degree in Organizational Development, Psychology, HR, Education, or Business preferred. Master’s degree or certifications such as ATD, SHRM, or CPTM are a strong plus. . Five or more years in senior-level learning and development roles, with at least three years managing remote or distributed teams. . Demonstrated ability to build and scale training programs that drive performance, productivity, and retention. . Strong instructional design background with expertise in adult learning theory, virtual facilitation, and curriculum development. . Exceptional cross-functional collaboration, leadership, and stakeholder engagement skills. Data-driven, with the ability to analyze trends, track KPIs, and make strategic decisions tied to operational outcomes. . Advanced proficiency with LMS platforms such as Trainual or TalentLMS, and productivity tools like Notion, Zoom, Google Workspace, and Slack. . TECH AND SYSTEM REQUIREMENTS. . Updated laptop or PC with a working webcam. . USB noise-canceling headset recommended. . High-speed wired internet connection with a minimum of 50 Mbps. . Company Location: Philippines.