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Italian-Speaking Customer Support for Automotive Insurance & Claims Department at Mercier Consultancy. Mercier Consultancy is pleased to offer an opportunity for an Italian-Speaking Customer Support Representative in our Automotive Insurance & Claims Department! In this vital role, you will provide exceptional support to our Italian-speaking clients, assisting them with their automotive insurance inquiries and claims processes. Your fluency in Italian will be essential in ensuring a seamless and supportive experience for our customers.. This position is ideal for individuals who have a passion for customer service and a keen interest in the automotive industry. Join us in helping our clients navigate their insurance and claims needs with ease!. Responsibilities. . Respond to customer inquiries in Italian through phone, email, and chat. . Assist clients with questions related to automotive insurance policy details and claims processes. . Document customer interactions accurately in our CRM system. . Collaborate with claims adjusters and internal teams to resolve client issues effectively. . Educate customers on insurance coverage and the claims submission process. . Gather customer feedback to enhance service offerings. . Participate in training to stay informed about industry regulations and company policies. . Proficiency in both written and oral Italian and English.. Your nationality and native language . must. be clearly stated in your C.V. and/or Cover Letter.. Prior experience in customer support, ideally within the insurance or automotive industries. Strong communication and interpersonal abilities. Exceptional problem-solving skills and a keen attention to detail. A service-oriented mindset with a proactive approach to customer care. Capability to manage multiple inquiries in a high-pressure environment. Knowledge of insurance software and customer support tools is advantageous. Company Location: Greece.