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Dutch Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is seeking a talented Dutch Speaking Support Specialist for our Online Travel Agency. In this pivotal role, you will be the voice of our brand, providing outstanding support to our Dutch-speaking clients as they navigate their travel plans. Your key responsibilities will include answering inquiries about travel options, resolving booking issues, and guiding clients through our user-friendly online booking platform. If you're passionate about travel and enjoy helping others, we look forward to seeing your application!. Responsibilities. . Deliver exceptional customer support to Dutch-speaking clients through phone, email, and live chat.. . Assist customers with inquiries related to travel bookings, itineraries, and services.. . Resolve client issues promptly to ensure optimal satisfaction.. . Guide clients in navigating our online booking system and assist with any technical problems.. . Record customer interactions and feedback for continuous service improvement.. . Work collaboratively with internal teams to ensure complex issues are efficiently addressed.. . Stay informed about the latest travel industry trends and our offerings to provide accurate information to clients.. . . Fluency in Dutch and English, both written and spoken.. . Previous experience in customer service or support roles, preferably in the travel sector.. . Excellent communication skills, with a focus on resolving client inquiries effectively.. . Ability to work both independently and collaboratively in a team environment.. . Comfortable using technology and online booking systems.. . Detail-oriented with strong organizational skills.. . A genuine enthusiasm for travel and a desire to assist clients in their travel planning.. . Willingness to work flexible hours, including weekends and holidays as required.. . Company Location: Bulgaria.