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Dutch Speaking Customer Service Agent In Slovakia at Mercier Consultancy BG. Mercier Consultancy is excited to offer a position for a Dutch Speaking Customer Service Agent in Slovakia. In this essential role, you will provide exceptional support to our Dutch-speaking clients, assisting them with various inquiries and resolving issues promptly. Your enthusiasm for customer service and strong communication skills will greatly contribute to maintaining high levels of customer satisfaction. If you're motivated to help others and enjoy working in a dynamic environment, we would love to see you apply!. Responsibilities. . Assist customers in Dutch via phone, email, and chat with their inquiries and concerns.. . Provide accurate information regarding our products and services.. . Resolve customer complaints and service issues effectively in a timely manner.. . Document customer interactions and maintain detailed records for quality assurance.. . Work closely with team members to enhance customer service processes.. . Stay informed on company policies and industry trends to provide knowledgeable support.. . Collect feedback from customers to suggest improvements in service delivery.. . . Fluency in Dutch and English, both written and spoken.. . Experience in customer service is advantageous.. . Excellent communication and interpersonal skills.. . Strong problem-solving abilities and a desire to assist customers.. . Proficiency in using customer service platforms and communication tools.. . A proactive attitude and willingness to adapt in a fast-paced environment.. . Ability to work collaboratively as part of a team while also being self-motivated.. . Company Location: Slovakia.