We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Support Specialist - Czech Market at DailyStaffWorks Worldwide. Location: Sofia, Bulgaria. Contract Type: Full-time (On-site). Language Requirements: Czech (C2), English (B2+). Work Schedule: Monday to Saturday, 09:00–23:00 & Sunday, 10:00–19:00 (rotational shifts). Salary: 3,500 BGN gross/month. 🧭 Role Overview. We are looking for a Customer Support Specialist fluent in Czech to join our growing team in Sofia. Our client is a global company selling cigarettes, cigars, smokeless tobacco, and next-generation products like heated tobacco and e-cigarettes. It owns well-known brands. The company places a strong emphasis on compliance, responsible marketing, and adult-only product support. You will be providing high-quality service to customers for a leading international lifestyle and consumer brand. This is an on-site role where you’ll handle inquiries with professionalism, attention to detail, and cultural sensitivity.. 💼 Key Responsibilities. . Provide outstanding customer service through phone, email, and chat, resolving a variety of inquiries. . Assist customers with product information, order tracking, account management, and general support. . Document interactions and maintain accurate customer records in internal systems. . Collaborate with team members to deliver exceptional experiences that align with brand standards. . Escalate complex issues where necessary and follow through to resolution. . Stay informed about product updates, service policies, and campaign offerings. . ✅ Candidate Profile. . Fluent in Czech (C2 level) – verbal and written. . Good English skills (minimum B2) – required for internal communication and training. . Previous experience in customer service, retail, or e-commerce support is a plus. . Excellent interpersonal and communication skills. . Strong problem-solving mindset and attention to detail. . Comfortable working in a fast-paced, structured, and multilingual environment. . 💰 Compensation & Benefits. . Monthly Gross Salary: 3,500 BGN. . Full-time contract with rotational shift coverage. . Private health insurance and access to employee wellness programs. . Career development and internal mobility opportunities. . Modern office facilities in the heart of Sofia. . Supportive and international team environment. . Company Location: Czechia.