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Italian Speaking Customer Service for Logistics & Supply Chain industry at Patrique Mercier Recruitment. Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries, ensuring that we effectively match candidates with the best employers. Our mission is to assist candidates in finding their dream jobs abroad and support companies in acquiring top talent in a competitive market. We are currently seeking an Italian Speaking Customer Service Representative for the Logistics & Supply Chain industry to join our esteemed client's team. This role is perfect for individuals who are passionate about providing exceptional customer service and thrive in a fast-paced environment. As an Italian Speaking Customer Service Representative, you will serve as a vital link between our clients and their customers, ensuring smooth communication and support throughout the logistics process. If you're looking for an opportunity to utilize your language skills while contributing to a vibrant industry, we want to hear from you!. Responsibilities. . Act as the primary point of contact for Italian-speaking customers regarding logistics and supply chain inquiries.. . Provide accurate information regarding shipping schedules, delivery issues, and product availability.. . Resolve customer complaints in a professional manner, ensuring customer satisfaction.. . Collaborate closely with logistics and warehouse teams to facilitate order processing and shipment tracking.. . Maintain and update customer records in the company database in a timely manner.. . Assist in the preparation of shipping documentation required for international and domestic shipments.. . Conduct follow-up calls and emails with clients to ensure a positive customer experience and relationship management.. . . Fluent in Italian and English, both written and spoken, with excellent communication skills.. . Previous experience in customer service, preferably in the logistics or supply chain industry.. . Strong problem-solving skills and the ability to handle customer complaints effectively.. . Proficient in Microsoft Office Suite and customer relationship management (CRM) systems.. . Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.. . Resilience in a fast-paced environment, with a strong focus on team collaboration.. . A customer-oriented attitude and a passion for delivering exceptional service.. . Company Location: Greece.