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Retail Operations Coordinator at WHIZZ. Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders?. We are seeking an enthusiastic and detail-oriented Retail Operations Coordinator to join our team and ensure seamless operations across our e-bike stores and teams. In this role, you will coordinate schedules, support store operations, handle escalations, and monitor quality - playing a key role in keeping our customer service and store operations efficient, reliable, and customer-focused.. If you’re detail-oriented, thrive in a fast-paced environment, and can balance structure with flexibility, we’d love to hear from you.. Responsibilities:. . Create and maintain work schedules across retail stores, ensuring all shifts are covered.. . Coordinate PTO/STO requests with the HR team and arrange replacements across locations to guarantee uninterrupted customer service.. . Act as a point of contact for escalations when office leads or store managers are unavailable.. . Ensure timely documentation of incidents and escalations in internal systems.. . Resolve complex or unusual customer cases, especially those related to subscriptions and bikes (e.g., verification and payments, cancellations, exchanges, technical issues).. . Assist in the rollout of new initiatives, product launches, or system updates across store locations.. . Monitor compliance with checklists and uphold hygiene and cleanliness standards at all locations through regular photo-based inspections.. . Conduct mystery shopper checks to evaluate service quality and adherence to company standards.. . Monitor performance metrics, compile reports, and follow up on the implementation of new processes.. . Collaborate with cross-functional teams on process improvements and documentation updates.. . . . 2+ years of experience in coordination, retail operations, or customer service roles.. . Strong organizational and multitasking skills with attention to detail.. . Excellent communication skills and the ability to work across distributed teams.. . Problem-solving mindset with the ability to handle unexpected incidents.. . Fluency in English (C1–C2).. . Availability to work full-time: 10:00 - 19:00 EST (New York time).. . . Company Location: Argentina.