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Dutch Speaking Helpdesk Support Agent at Mercier Consultancy Europe. Mercier Consultancy is on the lookout for a Dutch Speaking Helpdesk Support Agent to join our dedicated support team. In this role, you will be the first point of contact for our Dutch-speaking clients, helping them resolve technical issues and enhancing their overall experience with our services. Your ability to communicate effectively in Dutch will be key to providing quality support. If you are passionate about technology and enjoy assisting others, we would love to hear from you!. Responsibilities. . Provide exceptional technical support via phone, email, and chat to clients in Dutch.. . Identify, troubleshoot, and resolve a wide range of technical issues related to software and hardware.. . Document all client interactions and resolutions in the helpdesk ticketing system.. . Guide clients with practical solutions to optimize their use of our products.. . Work collaboratively with the technical team to escalate complex issues as needed.. . Solicit feedback from clients to drive improvements in service quality.. . Stay informed about product updates and participate in training sessions to enhance your support skills.. . . Fluency in Dutch and English, both written and spoken, is essential.. . Previous experience in a helpdesk or IT support role is preferred.. . Strong analytical skills to effectively diagnose and resolve technical issues.. . Excellent communication and interpersonal skills with a customer-focused mindset.. . Familiarity with helpdesk software and ticketing systems is a plus.. . Detail-oriented with strong organizational skills.. . A proactive approach to problem-solving and the ability to work independently.. . Flexibility to adjust working hours to meet client needs as required.. . Company Location: Greece.