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Norwegian Speaking Online Platform Support Agent at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to present an opportunity for a Norwegian Speaking Online Platform Support Agent. This role focuses on providing excellent support to our Norwegian-speaking users, helping them navigate our platform effectively. If you’re dedicated to delivering top-notch customer service and have a knack for problem-solving, we want you on our team!. Responsibilities. . Assist Norwegian-speaking users through various support channels including email, live chat, and phone, addressing their inquiries and resolving issues related to the online platform.. . Diagnose and troubleshoot problems related to user accounts and platform functionality promptly.. . Educate users on maximizing their interaction with the platform and navigating its features.. . Accurately document customer issues and resolutions in our CRM system to ensure quality service.. . Collaborate with different teams to report recurring issues and suggest improvements for user experience.. . Stay updated on new features and platform changes to provide the most accurate assistance.. . Ensure follow-up communication with users to verify their satisfaction with the solutions provided.. . . Fluent in Norwegian and English, with strong written and verbal communication skills.. . Previous experience in customer support or technical assistance, especially in an online setting.. . Solid understanding of online platforms and their functionalities.. . Proven problem-solving skills and a customer-oriented mindset.. . Excellent communication and interpersonal abilities.. . Experience with CRM software and support tools is beneficial.. . Ability to work independently and handle multiple tasks in a fast-paced environment.. . Company Location: Norway.