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Relationship Managers at Catilas Resources Limited. Job Summary. Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of . Relationship Managers/Direct Sales Agents. . The ideal candidate will be confident, target-driven, customer-centric and have a proven customer support experience with the following responsibilities:. Market Research:. . Conducting market research to understand industry trends, customer needs, and competitive landscapes.. . Analysing data to identify opportunities and challenges in the market.. . Target Audience Identification:. . Defining and identifying target audiences for products or services.. . Creating buyer personas to understand customer demographics, behaviours’, and preferences.. . Traditional Marketing:. . Implementing traditional marketing strategies, such as print advertising, direct mail, and door-to-door sales.. . Provide support on all activities related to agent onboarding, management, business development, and issue resolution.. . Manage Agent's activities and intensity in line with set targets.. . Customer Feedback and Surveys:. . Collecting and analyzing customer feedback through surveys and other methods.. . Using feedback to improve products, services, and marketing strategies.. . Customer Retention:. . Implementing strategies to retain and renew existing client contracts.. . Addressing customer concerns promptly to maintain long-term relationships.. . Cross-Selling and Up-Selling:. . Identifying opportunities for cross-selling additional products or services.. . Maximizing revenue by encouraging clients to upgrade or expand their purchases.. . Product Knowledge:. . Staying informed about the features, benefits, and applications of the company's products or services.. . Communicating product knowledge effectively to potential and existing clients.. . Prospecting and Lead Generation:. . Identifying potential customers and businesses that may be interested in the company's products or services.. . Generating leads through various channels, including cold calling, networking, and online research. . . . HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower). . Candidate must not be above 28 years. . NYSC Status: Completed. . A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution.. . Experience in customer service.. . Ability to self-motivate and manage self.. . Excellent communication and interpersonal skills.. . Good organizational and I.T. skills.. . Customer orientation and ability to adapt/respond to different types of characters.. . Location: Nationwide. Company Location: Nigeria.