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Technical Support Engineer - SUPRA at Partner One Capital. Cincom Systems is a global leader in enterprise software solutions, delivering innovative and customer-centric products across multiple industries. We are looking for someone to join our Cincom SURPA Team!. · Provides SUPRA technical support via phone, email or online conference for licensed customers, field personnel, partners and re-sellers.. · Coordinates problem-solving efforts, provides regular communication to customer, record keeping of research. · Performs Root cause Analysis. · Analyzes data and runs tests upon finding a root cause. · Determines and recommends the appropriate actions to take. · Determines the appropriate method for delivering the resolution to the customer, be it via mentoring, patch, hot fix or inclusion in a new release.. · May serve as onsite consultant for Services projects or complex product problem debugging. Service projects could be used as a training method to get Service Engineer current on the product.. · Participate in 24/7 on-call support for customers.. Technical Skills Required. · Dump analysis: an application abend dump i.e. reading hex, not using abend analyzer tools. · Knowledge of CPU multi-tasking, threads, queueing theory. · IBM SUPRA knowledge a strong plus.. Experience Required:. · Experience with IBM Assembler Language, C, Pascal. · Experience with IBM z/OS JCL. · Experience with IBM utilities like IEBGENER, IMASPZAP. · Experience with CICS - systems programming knowledge a plus. · Experience as a DBA is a strong plus.. · Experience in providing technical support for a software product.. · Experience with delivering patches, hot fixes and service packs.. · Good interpersonal and communication skills, clear communicator both verbal and written. · 5+ years overall experience in at least some of the above items.. Company Location: United States.