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(Fluent English) Customer Success Specialist (Brazil) at SupportYourApp. We are looking for an enthusiastic and results-oriented . Customer Success Specialist. for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.. Excited? Let’s see what it takes 💛. What you will do:. Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.); . Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality; . Develop and conduct comprehensive client trainings to ensure high user adoption; . Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success.. Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.. What you need to succeed in this role:. 1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position; . Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products); . Customer-oriented and responsible attitude; . Fluent English both written and spoken; . Excellent presentation and account management skills.. Benefits and Perks:. Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5; . Opportunity to work fully remotely; . Inclusive international environment; . Compensation in USD; . Responsive management interested in your growth and long-lasting cooperation. . Company Location: Brazil.