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Customer Success Lead - RegTech & IDV Solutions at HR Force International. We are seeking an experienced . Customer Success Lead. with a proven background in . RegTech (Regulatory Technology) and Identity Verification (IDV). to join our growing team at . Programmers Force. . In this role, you will drive customer satisfaction, retention, and expansion by ensuring our clients maximize value from our solutions.. The ideal candidate will bring strong expertise in . compliance, fraud prevention, KYC/AML workflows, and ID verification technologies. . You will collaborate closely with clients, internal teams, and senior leadership to build trusted relationships, lead onboarding, and proactively address customer challenges.. Key Responsibilities:. . Lead and manage customer success initiatives for RegTech & IDV clients. . . Serve as the primary point of contact for enterprise customers, ensuring their goals are met. . . Develop deep understanding of client compliance needs (AML, KYC, KYB, fraud detection). . . Drive . onboarding, training, adoption, and engagement. strategies for clients. . . Partner with Product, Sales, and Engineering teams to ensure customer feedback informs product improvements. . . Monitor . customer health scores. , usage metrics, and proactively address risks of churn. . . Build . long-term relationships. with clients, ensuring high retention and renewal rates. . . Create . playbooks and best practices. for scaling customer success in RegTech/IDV solutions. . . Mentor and guide junior customer success managers/executives. . . . 5+ years of experience. in Customer Success / Account Management within . RegTech, Compliance, or ID Verification (IDV). sector. . Strong understanding of . AML, KYC, KYB, transaction monitoring, fraud detection, and regulatory compliance workflows. . . Hands-on experience working with . global enterprise clients. in financial services, fintech, or compliance-driven industries. . Excellent communication and relationship management skills. . Strong problem-solving mindset with the ability to translate customer needs into actionable solutions. . Leadership skills to . guide a customer success team. and drive cross-functional alignment.. Company Location: United Kingdom.