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Portuguese Speaking Customer Support Jobs - Work In Sofia at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer exciting opportunities for Portuguese Speaking Customer Support Representatives in Sofia. If you are fluent in Portuguese and are passionate about providing exceptional customer service, we invite you to join our dynamic team. In this role, you will assist our Portuguese-speaking clients by addressing their inquiries and ensuring a stellar customer experience.. Key Responsibilities. Provide outstanding customer support to Portuguese-speaking clients through phone, email, and live chat.. Manage and resolve inquiries related to our products and services, ensuring clear communication.. Address and resolve customer complaints in a timely and professional manner.. Document all customer interactions and maintain accurate records for future reference.. Collaborate with other departments to enhance the customer experience and streamline processes.. Stay informed about product changes and updates to provide accurate information to customers.. Fluency in Portuguese (both written and spoken); proficiency in English is a plus.. Previous experience in customer service or support roles is preferred.. Strong communication skills with a focus on customer satisfaction.. Ability to handle multiple tasks and inquiries in a fast-paced environment.. Familiarity with customer service software is advantageous.. A positive attitude and a willingness to learn and grow within the company.. Excellent attention to detail and organizational skills.. Company Location: Portugal.