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German Speaking Customer Service Agent For Booking.com - Remote In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to bring forth an exceptional opportunity for a German Speaking Customer Service Agent to join Booking.com, with the convenience of working remotely from Greece. In this vital role, you will provide outstanding service to German-speaking customers, ensuring they have an exceptional experience while booking their travel accommodations.. Responsibilities. . Assist German-speaking customers via phone, email, and chat with inquiries related to bookings, travel information, and services offered by Booking.com.. . Resolve customer issues and complaints in a timely manner, maintaining high standards of customer satisfaction.. . Provide detailed information about accommodations, booking processes, and policies while showcasing professionalism.. . Document customer interactions accurately in the CRM system to facilitate seamless communication and follow-up.. . Collaborate with team members to deliver consistent and quality service to all customers.. . Keep abreast of updates to services, promotions, and travel industry trends to offer informed assistance.. . . Fluency in German (both written and spoken); proficiency in English is highly desirable.. . Previous experience in customer service, particularly in the travel or hospitality industry, is a plus.. . Strong communication and interpersonal skills, with a focus on customer satisfaction.. . Adept at problem-solving and resolving customer issues with empathy and efficiency.. . Familiarity with CRM systems and standard office software.. . Self-motivated and comfortable working in a remote environment with minimal supervision.. . Passion for travel and a commitment to enhancing the customer experience.. . Company Location: Greece.