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Portuguese Fitbit Products Support Specialist role in Bulgaria - Relocation Pack at Mercier Consultancy. Mercier Consultancy is excited to offer a Portuguese Fitbit Products Support Specialist role in Bulgaria, complete with a generous relocation package! This is an amazing opportunity for those who are passionate about fitness technology and provide excellent customer service.. As a Support Specialist, you will be responsible for assisting Portuguese-speaking customers with inquiries and issues related to their Fitbit devices. You will play a crucial role in helping users get the most out of their fitness products while ensuring a positive customer experience.. Responsibilities. . Provide outstanding support to Portuguese-speaking customers via phone, email, and chat. . Troubleshoot technical issues related to Fitbit products and services. . Guide users through product features and best usage practices. . Document customer interactions comprehensively in our support system. . Collaborate with technical teams to escalate complex issues effectively. . Promote user engagement and satisfaction by providing helpful insights and solutions. . Maintain a friendly and professional approach in all communications. . . Fluency in Portuguese and English, both written and spoken. . Strong customer service orientation with effective communication skills. . Prior experience in customer support or technical support is preferred. . Genuine interest in fitness and technology. . Able to diagnose problems and resolve issues efficiently. . Team player who enjoys collaborating in a dynamic environment. . Familiarity with customer support platforms and tools is a plus. . Company Location: Bulgaria.