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Email Support Specialist - EST Hours (Remote) at ISTA Personnel Solutions. ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. Unlike traditional recruitment agencies, we act as a dedicated extension of our clients’ teams — delivering high-quality service with precision, efficiency, and a personal touch.. We’re currently hiring on behalf of a U.S.-based client in the . Money Lending Services. industry. The client is looking for a highly detail-oriented . Email Support Specialist. to assist with shared inbox management and internal email processing.. NB – Working Hours: . Monday to Friday . 9:00am to 18:00pm Eastern Standard Time (EST) . (15:00pm to 00:00am South African Standard Time (SAST). These hours are subject to change in accordance with daylight saving time in the United States. . . PLEASE NOTE: . . Work Environment: . This is a remote role for South African Citizens only . . Internet Requirements: . A fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity is mandatory. . Applicants without a fixed fibre line CANNOT be considered . . . Power Backup:. A reliable backup solution for load shedding and outages is required. . Applicants without a power backup cannot be considered . . Duties & Responsibilities . . Manage a shared email inbox used by the internal team.. . Review incoming emails from external lending companies and:. . Route them to the correct brokers internally.. . Log relevant information into internal systems or databases.. . Loop in appropriate internal contacts to ensure follow-ups and responses.. . No external email communication or customer voice interaction — this role is strictly internal and email-based.. . . Excellent written and verbal English communication skills. . . Strong reading comprehension. . . Exceptional logical reasoning and problem-solving abilities. . . Ability to analyze and categorize different types of email inquiries and act accordingly. . . Sound judgment and the ability to apply past learning to similar new scenarios. . . Basic proficiency with computer systems. . . Comfortable navigating . MS Office. and . Outlook. . . . Ability to learn new systems and follow structured workflows. . . Background or familiarity in . finance or accounting. will be advantageous but not essential.. . If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.