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Italian Speaking Client Support Agent In Greece - Mercier Consultancy at Mercier Consultancy Europe. Mercier Consultancy Europe. is delighted to offer a position for an Italian Speaking Client Support Agent in Greece. This role is ideal for individuals who are enthusiastic about customer service and looking to make a positive impact in a multicultural setting. As an Italian Speaking Client Support Agent, you will be responsible for assisting our Italian-speaking clients with their inquiries, ensuring they receive the support they need in a timely and professional manner. If you are ready to embrace a rewarding challenge in a dynamic team, we would love to hear from you!. Responsibilities. . Assist Italian-speaking clients through various channels, including phone, email, and chat.. . Address client inquiries related to products, account management, and troubleshooting.. . Coordinate with internal teams to solve complex client issues efficiently.. . Document client interactions thoroughly to contribute to continuous improvement.. . Collect and evaluate client feedback to enhance service quality.. . Stay informed about product updates and best practices in customer support.. . Engage in ongoing training to develop skills and product knowledge.. . . Fluency in Italian and English, both written and spoken, is required.. . Previous experience in customer support or related roles is preferred.. . Excellent communication and interpersonal skills with a focus on client satisfaction.. . Ability to work effectively both independently and in a team.. . Detail-oriented with strong problem-solving abilities.. . Experience with customer support software and tools is a plus.. . A proactive attitude and flexibility in a fast-paced work environment.. . Company Location: Greece.