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Senior Client Success Coach at Impact Clients. We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online coaching businesses that transform lives—starting with their own.. If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading.. About Us:. Richard Yu is an online business coach with:. . 100K+ subscribers on YouTube → . youtube.com/richardyu1. . . A growing personal brand on Instagram → . instagram.com/richardyuzee. . . Our company is faith-driven, fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.. About The Role:. This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work 6–8 hours per day, and some days will require a little more effort of up to 9+ hours (rarely required), with rotating Saturday coverage (1x/month for 4–5 hours).. You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable—we’re in the coaching business.. Here are the requirements:. You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded) . . You will be conducting new onboarding calls daily to welcome in new students.. . You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.. . You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community. . . Weekly group coaching calls answering client questions. . Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions. . Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.. . Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs. . . Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired. . . Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.. . You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.. . You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs. . . . WHO THIS IS FOR:. . A coach or mentor at heart—you love helping people. . Clear, professional communicator (spoken and written English). . Able to handle fast-paced environments, multiple clients, and changing priorities. . Willing to grow with us long-term (3+ years)—this isn’t a side hustle. . Open to feedback and constructive coaching (we’ll train you, but we expect growth). . Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast. . . WHO THIS IS NOT FOR:. . You have another full-time job or multiple freelance clients. . You struggle with structure, deadlines, or fast execution. . You dislike being challenged to improve daily. . Company Location: United States.