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Senior Customer Solutions Specialist (Remote - Luxembourg) at Jobgether. This position is posted by Jobgether on behalf of . Juniper Square. . We are currently looking for a . Senior Customer Solutions Specialist - Lux. in . Luxembourg. .. Join a fast-growing and mission-driven tech company revolutionizing access and transparency in the private markets industry. In this role, you will serve as a trusted partner to high-value customers, solving complex issues and ensuring an exceptional product experience. You'll work cross-functionally with teams in Product, Engineering, and Customer Success while helping to establish and scale EMEA operations. This is a unique opportunity for a strategic problem-solver with a passion for fintech, client support, and continuous learning in a collaborative global environment.. . Accountabilities:. . Deliver timely and high-quality technical assistance via email, phone, Zoom, and chat to ensure customer success.. . Develop deep expertise in the platform and private markets industry to guide users across core product areas.. . Act as a trusted advisor to private equity clients, strengthening relationships and driving user satisfaction.. . Collaborate closely with Customer Success, Product, and Engineering to resolve complex issues and improve customer experience.. . Lead onboarding support, conduct client meetings, and assist with implementation as needed.. . Advocate for customers by sharing feedback to influence product roadmap and feature improvements.. . Handle high-impact support cases independently, managing escalations and maintaining high CSAT scores.. . Support team growth by mentoring peers and contributing to an inclusive, knowledge-sharing culture.. . May involve occasional travel to the U.S. for training or team collaboration.. . . Bachelor’s degree in Finance, Accounting, Economics, MIS, or a business-related discipline preferred.. . 4–6+ years of relevant professional experience, ideally in SaaS, fintech, or client services.. . Strong written and verbal communication skills, with an empathetic and solutions-oriented approach.. . Demonstrated troubleshooting and problem-solving capabilities with a technical aptitude.. . Proven ability to manage time effectively, multitask, and prioritize in a dynamic environment.. . Experience handling high-stakes customer issues and working cross-functionally.. . Comfortable working Lux business hours, with occasional flexibility for late meetings.. . Team-first mindset with resilience and a passion for continuous improvement.. . Company Location: Luxembourg.