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Polish Speaking Customer Care Jobs in Sofia - Fully Paid Relocation Package at Mercier Consultancy Group. Mercier Consultancy MD is seeking motivated Polish-speaking Customer Care professionals to join our team in Sofia with a fully paid relocation package. This role provides an excellent opportunity for individuals looking to advance their careers while experiencing life in a vibrant and dynamic city. You will be responsible for delivering outstanding customer service to Polish-speaking clients, ensuring their needs are met with professionalism and care.. Key Responsibilities. . Provide exceptional customer support in Polish across multiple communication channels including phone, email, and chat.. . Assist customers with inquiries about products, services, and account-related issues efficiently.. . Maintain accurate records of customer interactions and document solutions in the CRM system.. . Resolve customer complaints effectively to maintain high customer satisfaction.. . Collaborate with team members to share knowledge and improve service delivery.. . Stay informed about product updates, company policies, and industry trends.. . . Fluency in Polish (both written and spoken) is mandatory; proficiency in English is a plus.. . Previous experience in customer service or similar roles is highly preferred.. . Strong communication and problem-solving skills.. . Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.. . Familiarity with CRM software and customer support tools is an advantage.. . Willingness to relocate to Sofia with full relocation support provided.. . A positive attitude and a customer-centric approach to all interactions.. . Company Location: Bulgaria.