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Portuguese Speaking Customer Service for Insurance industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the insurance industry. This role offers a fantastic opportunity for individuals who are passionate about customer service and want to make a difference in people's lives by assisting them with their insurance needs. You will communicate with clients in Portuguese, helping them navigate their inquiries and ensuring a smooth and supportive experience.. Key Responsibilities. . Respond to customer inquiries related to insurance policies, claims, and coverage options via phone, email, and live chat in Portuguese.. . Provide accurate and clear information regarding products, including details about benefits and exclusions.. . Assist customers with the claims process, providing guidance and resolution for any issues.. . Document all customer interactions and maintain up-to-date records in our CRM system.. . Collaborate with claims processors and underwriting teams to enhance customer service quality.. . Stay informed about industry trends, policy changes, and insurance regulations.. . . Fluency in Portuguese (both written and spoken) is essential; knowledge of English is beneficial.. . Previous experience in customer service, especially in the insurance sector, is preferred.. . Outstanding communication skills with a focus on customer satisfaction.. . Strong problem-solving skills and the ability to handle sensitive inquiries with compassion.. . Attention to detail and proficiency in documenting transactions accurately.. . Familiarity with insurance software and CRM systems is a plus.. . Willingness to work flexible hours, including evenings and weekends as required.. . Company Location: Greece.