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Polish Speaking Customer Service for Social Media industry at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Polish Speaking Customer Service Representative in the dynamic Social Media industry. This role allows you to engage with users and provide premier customer support, ensuring a seamless experience on the platform for Polish-speaking clients.. Responsibilities. . Deliver exemplary customer service to Polish-speaking users via multiple channels, including phone, email, and social media platforms.. . Assist users with inquiries related to account management, features, and platform functionalities.. . Resolve customer complaints and technical issues promptly, maintaining high levels of satisfaction.. . Educate users about best practices and features of the service to enhance their overall experience.. . Document all interactions carefully and contribute to the knowledge base for ongoing service improvements.. . Collaborate with internal teams to escalate and resolve complex issues effectively.. . Stay updated on industry trends, platform updates, and customer feedback to provide insightful support.. . . Fluency in Polish and English, both written and spoken.. . Prior experience in customer service, particularly in the technology or social media sector, is advantageous.. . Outstanding communication skills and a customer-oriented approach.. . Strong analytical and problem-solving abilities.. . Proficiency in using customer service software and social media tools.. . Ability to work in a fast-paced environment and manage multiple tasks efficiently.. . A genuine interest in social media and digital communication trends.. . Company Location: Greece.