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Live Chat and Email Support Agents at HelpFlow. Looking for a stable remote customer service job? We got you! Join us if you have the experience, skills, and #WFH setup. Read on to learn more.. Position:.  . Customer Service Agent . (Live Chat and/or Email Support). Working Hours: . Shifting schedule, predominantly US Business hours. Hiring Company: . We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.. Position Summary:. As LiveChat Agent will handle incoming chat from multiple client websites. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc. . Responsibilities include but are not limited to the following:. .  Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor. . .  Protect company's, clients', and visitors' information. . .  Work with the team to accomplish your goals individually and as a team. . .  Update your knowledge through continuous learning. (Self-paced and group training). .  Ensure you have the right equipment and a proper place to work productively.. . Work Experience:. (* items are required). . *At least two years of Customer Service Experience for English-speaking businesses/clients/customers. Preferably in E-commerce or similar businesses.. . Robust eCommerce or Retail customer service background.. . Genuine care for customers and clients.. . A sales-oriented person is a plus.. . Social media management experience is a plus.. . At least six months of work-from-home experience is a plus. . .  . Qualifications Required:. (* items are required). . *. Remote work ready:. . . . Stable high-speed internet with backup. (Minimum of 10 Mbps). . Computer (laptop or desktop) with the following recommended specs. . . . . QUAD-CORE . CPU at least 2.5 GHz or higher. . RAM 16GB or . HIGHER. . . .  . 1GB GPU. . . At least . 110 GB SSD . for your drive C . . . Dual monitor with at least . 1920 x 1080 display. resolutions. . Headset with mic and webcam for meetings. . Focused workspace.. . . *Above average written and verbal English communication and comprehension skills.  . . Great chat, email, social media, and phone etiquette.. .  *Advance critical thinking skills.. . Company Location: Philippines.