Hebrew Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is excited to announce an opening for a Hebrew Speaking Support Specialist within our Online Travel Agency. In this pivotal role, you will serve as the primary contact for our Hebrew-speaking clients, providing exceptional support and assistance with all their travel inquiries and bookings. Your key responsibilities will include addressing customer questions about travel options, resolving issues, and guiding clients through our online booking platform. If you are passionate about travel and dedicated to delivering outstanding customer service, we would love to have you join our team!. Responsibilities. . Provide high-quality support to Hebrew-speaking clients via phone, email, and live chat.. . Assist customers with inquiries related to travel bookings, itineraries, and travel services.. . Efficiently resolve client issues to ensure maximum satisfaction.. . Guide clients in navigating our online booking platform and assist with any technical questions.. . Document customer interactions and feedback for continuous improvement of services.. . Collaborate with internal teams to escalate and resolve complex issues as necessary.. . Stay informed about travel industry trends and our offerings to provide clients with accurate information.. . . Fluency in Hebrew and English, both written and spoken.. . Prior experience in customer support or service roles, preferably in the travel industry.. . Excellent communication skills with a strong focus on problem-solving.. . Ability to work both independently and collaboratively within a team.. . Proficient with technology and online booking systems.. . Detail-oriented with good organizational skills.. . Genuine enthusiasm for travel and a desire to help clients plan their trips.. . Willingness to work flexible hours, including weekends and holidays if required.. . Company Location: Bulgaria.
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