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Ukrainian Speaking Customer Support Specialist in Bulgaria - Relocation Package at Mercier Consultancy. Mercier Consultancy is looking for a dedicated Ukrainian Speaking Customer Support Specialist to join our dynamic team in Bulgaria, complete with an attractive relocation package! If you have a passion for helping others and a strong desire to provide exceptional customer service, this opportunity is perfect for you.. In this role, you will assist our Ukrainian-speaking customers with their inquiries related to our products and services. You will play a critical role in ensuring that users have a positive experience and receive the support they need.. Responsibilities. . Provide outstanding customer support to Ukrainian-speaking clients via phone, email, and chat. . Troubleshoot and resolve technical issues in a timely manner. . Guide customers through the features and functionalities of our products. . Document all customer interactions and solutions in our support system. . Work closely with technical teams to escalate and resolve complex issues. . Encourage customer engagement and satisfaction through proactive communication. . Maintain a professional and friendly demeanor while assisting customers. . . Fluency in Ukrainian and English, both spoken and written. . Strong customer service skills with a focus on effective communication. . Prior experience in customer support or similar roles is highly desirable. . Interest in technology and customer-centric solutions. . Ability to think critically and resolve issues effectively. . A collaborative team player who can also work independently. . Familiarity with customer support platforms is an advantage. . Company Location: Bulgaria.