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Spanish Speaking Customer Service for Media & Entertainment industry at Patrique Mercier Recruitment. Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in various industries across different countries. We specialize in areas such as social media, gaming, healthcare, retail, travel, automotive, finance, insurance, energy, and telecommunications. Our innovative recruitment process ensures that we match the best candidates with suitable employers to help them find their dream jobs abroad. We are currently seeking a dedicated Spanish Speaking Customer Service representative to join a dynamic team within the Media & Entertainment industry. In this role, you will have the opportunity to engage with customers, resolve inquiries, and contribute to enhancing their overall experience. As a part of our mission to connect talent with opportunities, you will be instrumental in ensuring customer satisfaction while also gaining valuable experience in a thriving sector. If you are passionate about providing exceptional customer service and have a drive to work in an exciting industry, we encourage you to explore this opportunity to work with us and make a significant impact in the lives of others.. Responsibilities. . Respond to customer inquiries via phone, email, and chat in Spanish.. . Provide accurate information regarding products and services related to the Media & Entertainment sector.. . Resolve customer issues promptly and effectively while maintaining a high level of professionalism.. . Maintain a comprehensive understanding of current media and entertainment trends to assist customers better.. . Document customer interactions and feedback for continual improvement.. . Collaborate with team members to ensure a seamless customer experience across all channels.. . Assist in training new team members on customer service protocols and best practices.. . . Fluency in Spanish (both written and spoken) and proficient in English.. . Proven experience in customer service or a related field, preferably within media or entertainment.. . Strong communication skills with the ability to adapt to various customer needs.. . Excellent problem-solving skills and a customer-focused approach.. . Familiarity with CRM systems and customer service software is an advantage.. . Ability to work flexible hours, including evenings and weekends if necessary.. . A passion for media and entertainment, with knowledge of industry trends.. . Company Location: Greece.