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Customer Service (Billing Support - US Healthcare) - EST Hrs (Remote) at ISTA Personnel Solutions. ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency—we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.. Our U.S.-based client, providing dental care services to nursing homes, is looking for a . Customer Service (Billing Support). representative. This is a . customer-facing service role. focused on engaging with customers regarding billing-related queries, explaining account details, and ensuring a positive customer experience. . Strong communication, customer service skills, and energy are essential - billing system knowledge can be trained.. PLEASE NOTE:. Working Hours:. Monday – Friday | 9:00 AM – 6:00 PM EST (4:00 PM – 01:00 AM South African time, subject to U.S. daylight savings). Public Holidays:. You will be required to work on both South African and U.S. public holidays (SA public holidays compensated in accordance with the BCEA).. Internet Requirements:. A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.. Power Backup:. A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.. Work Environment:. Fully remote.. Job Responsibilities (not limited to):. Handle inbound and outbound calls and emails from customers regarding billing-related questions.. Clearly explain account balances, charges, and billing processes in a friendly and professional manner.. Identify and resolve billing-related issues by working with internal teams and systems.. Maintain a positive, energetic, and customer-focused communication style at all times.. Accurately document customer interactions, updates, and resolutions in internal systems.. Follow up on outstanding billing queries to ensure timely resolution and customer satisfaction.. Build rapport with customers and provide a high-quality service experience.. Requirements:. Excellent verbal and written English communication skills.. Proven experience in . customer service, call centre support, patient support, or client-facing roles. .. High energy, confident phone presence, and the ability to engage with customers professionally and empathetically.. Strong listening skills and the ability to explain information clearly and simply.. Comfortable working with multiple systems and learning new tools (billing systems training will be provided).. Proficient in Microsoft Office (Excel and Outlook) or Google Workspace tools.. Ability to multitask, follow structured processes, and maintain accurate documentation.. Experience in healthcare, dental, or billing environments is advantageous but . not required. .. If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.