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Portuguese Speaking Customer Service Agent For The World's Largest Jewelry Compa at Patrique Mercier Recruitment By Petra. Patrique Mercier Recruitment PT is excited to present an excellent opportunity for a Portuguese Speaking Customer Service Agent to join the world's largest jewelry company. In this role, you will provide outstanding support to Portuguese-speaking customers, assisting them with inquiries related to products, orders, and services. This is your chance to work in a glamorous industry surrounded by beautiful jewelry while making a positive impact on customer experiences. If you are a dedicated professional with a passion for luxury goods and customer service, we would love to hear from you!. Responsibilities. . Provide exceptional customer service to Portuguese-speaking clients via phone, email, and live chat.. . Assist with product inquiries, order status, and return processes.. . Effectively resolve customer complaints and ensure a high level of satisfaction.. . Educate customers about the jewelry collection, promotions, and brand values.. . Maintain a detailed record of customer interactions and feedback for continuous service improvement.. . Collaborate with internal teams to ensure smooth order processing and fulfillment.. . Stay informed about jewelry trends and the company's offerings to better serve customers.. . . Fluency in Portuguese is essential; proficiency in English is highly desirable.. . Previous experience in customer service, preferably in the retail or luxury goods sector.. . Strong communication and interpersonal skills.. . Ability to handle complex customer inquiries and provide solutions effectively.. . Familiarity with customer service platforms and point-of-sale systems is a plus.. . Willingness to work flexible hours, including weekends and holidays, as needed.. . Company Location: Greece.