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Czech Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is delighted to offer an exciting opportunity for a Czech Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the enchanting land of Greece. In this vital role, you will support Czech-speaking customers by assisting them with their travel arrangements and inquiries, ensuring they have an unforgettable experience.. Responsibilities. . Address customer inquiries in Czech through various communication channels such as phone, email, and chat.. . Assist clients with the booking process, modifications, and cancellations, ensuring a smooth user experience.. . Troubleshoot and resolve issues related to reservations promptly and efficiently.. . Document and track customer interactions in the CRM system for reference and quality assurance.. . Collaborate with teams within the organization to address complex customer concerns effectively.. . Stay updated on company promotions, services, and policies to provide accurate information to customers.. . . Fluency in Czech (both written and spoken), with English proficiency considered advantageous.. . Experience in customer service, particularly within the travel or hospitality sector is a plus.. . Strong communication and interpersonal skills, with a focus on customer satisfaction.. . Ability to analyze problems and provide empathetic solutions.. . Familiarity with CRM systems and online booking platforms.. . Willingness to relocate and embrace the culture of Greece.. . Strong organizational skills and the ability to multitask effectively in a fast-paced environment.. . Company Location: Portugal.