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Account Manager (Remote South Africa) at HireHawk. Job Title:. Senior Account Manager (U.S.-Based Global Staffing Company). Location:. 100% Remote. Industry:. Recruitment Services/Staffing/ Head Hunting. Work Schedule:. Full-Time, Monday to Friday 8 am - 5 pm EST. Monthly Compensation Range:. USD $2,000 - $3,000 (DOE). Type of Contract: . Independent Contractor Agreement. About Us. We’re a fast-growing headhunting agency that partners with U.S. companies to source exceptional global talent to support their needs. Our mission is to deliver top-tier recruitment solutions through strategic search, proactive client management, and unwavering dedication to quality service.. We’re hiring for a driven Senior Account Manager to help grow our client base and ensure outstanding client satisfaction. The ideal candidate has strong sales instincts, relationship-building experience, and strong understanding of optimal sales & client workflows to support the company’s growth.. What You’ll Do. Department Leadership & Strategy Development. . Play a key leadership role in shaping the vision, structure, and operational strategy of the Account Management department.. . Develop and document standard operating procedures (SOPs), best practices, and performance metrics to ensure consistency and scalability across accounts.. . Partner with leadership to identify opportunities for innovation, client retention, and service excellence.. . Mentor junior team members and help build a high-performing account management team through coaching and process enablement.. . Participate in strategic planning sessions to align department objectives with broader business goals. . Sales & Lead Generation. . Act as the first point of contact for new business leads. . Conduct outbound prospecting via cold calls, emails, and LinkedIn outreach. . Qualify prospects and schedule introductory calls or demos with decision-makers. . Build and maintain a pipeline of U.S.-based clients across industries. . Collaborate with leadership to refine and execute outreach strategies. . Account Management & Client Service. . Serve as the main point of contact for assigned client accounts. . Ensure client satisfaction through timely updates, follow-ups, and service improvements. . Understand client hiring needs and work closely with recruitment teams to ensure alignment. . Manage contracts, renewals, and performance check-ins. . Address and resolve any service issues quickly and professionally. . Internal Collaboration. . Provide client feedback to the recruiting team for ongoing improvements. . Participate in weekly team meetings and performance reviews. . Help develop pitch decks, proposals, and reports as needed. . . . 3+ years in a sales, client success, or account management role—preferably in recruiting, staffing, or a service-based industry . . Proven experience working with U.S.-based clients . . Excellent communication and interpersonal skills . . Comfortable with cold calling and lead generation . . Strong organizational skills and attention to detail . . Ability to manage multiple accounts and prioritize workload . . Tech-savvy; familiar with CRMs, spreadsheets, and virtual communication tools . . Self-starter with a proactive mindset and strong work ethic . . Able to work independently and align with U.S. time zones. . Nice to Have. . Previous experience in a headhunting, recruiting, or staffing agency . . Understanding of hiring workflows, job briefs, and recruitment metrics . . Experience using tools like Zoho and LinkedIn Sales Navigator. . . . Company Location: South Africa.