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German Speaking Support Agent - Logistics | Work In Greece - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is pleased to announce an exciting opportunity for a German Speaking Support Agent specializing in Logistics. This role requires you to work in Greece, with paid relocation offered to qualified candidates. In this position, you will be a key player in our support team, assisting German-speaking clients with their logistics inquiries and delivering top-notch customer service.. Key Responsibilities. . Provide exceptional support to German-speaking customers through various channels, including phone, email, and chat.. . Assist clients with inquiries related to logistics services, including shipping options, delivery timelines, and tracking.. . Effectively resolve customer complaints and issues to ensure high levels of satisfaction.. . Document all customer interactions accurately in our CRM system for effective tracking and follow-up.. . Collaborate with logistics and operations teams to troubleshoot and escalate issues as needed.. . Stay informed about the latest logistics services, industry trends, and company policies to provide accurate assistance.. . . Fluency in German (both written and spoken) is essential; proficiency in English is highly advantageous.. . Previous experience in customer support or logistics is preferred.. . Strong communication and interpersonal skills, with a focus on customer engagement.. . Excellent problem-solving abilities and a proactive approach to customer service.. . Familiarity with CRM systems and logistics management tools is advantageous.. . A willingness to relocate to Greece, with relocation costs covered by the company.. . A commitment to delivering high-quality service and ensuring customer needs are met effectively.. . Company Location: Greece.