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Medical Billing & Patient Accounts Virtual Assistant - S-NPOM-1 at Winning Assistants. Medical Billing & Patient Accounts Virtual Assistant. Job Code:. S-NPOM-1. Position Type:. Full-Time. Work Schedule: . Monday to Friday, 8:00 am to 5:00 pm Central Time Zone (CST). Salary: . $5–$6 per hour (depending on experience). Work Location: . Remote. Scope of Work/Responsibilities. You will support a mental health practice based in Lincoln, Nebraska, providing services for therapy, ADHD, autism, depression, anxiety, and related behavioral health needs.. You will serve as the primary point of contact for patient billing and account-related inquiries, functioning as a virtual front-desk and billing liaison. This is a highly patient-facing role that requires confidence in explaining bills, balances, insurance-related charges, and payment options with professionalism and empathy.. Answer patient questions related to billing statements, account balances, insurance coverage, and payment options. Verify insurance eligibility and coverage to help explain patient responsibility and resolve billing-related questions. Assist patients with payment plans and financing options, including explaining available options and guiding them through the application process when appropriate. Review patient accounts in the EMR (e.g., Tebra) to confirm balances and billing details. Proactively contact patients regarding outstanding balances and payment updates.. Help patients understand their billing statements, clarify charges, and address discrepancies. Provide real-time virtual front-desk support, including assisting with patient check-ins and verifying patient information as needed. Support in-office staff as needed and maintain ongoing communication with the clinic team to ensure timely resolution of billing and account-related requests. Communicate with patients via phone, text, email, and video conferencing. Navigate and work across 3–5 cloud-based systems daily (e.g., Tebra EMR, RingCentral, Microsoft 365). . Maintain strict HIPAA compliance and confidentiality at all times. Remain available on video conference during working hours for patient-facing interactions and internal coordination. Experience requirements. At least 1 year of experience in medical billing. Experience handling billing and patient account inquiries, including explaining bills and balances, addressing insurance-related charges, assisting with payment options or plans, and helping resolve billing discrepancies. Experience performing insurance verification and eligibility checks. Strong verbal and written communication skills, with the ability to explain billing and financial information clearly and professionally. Comfortable being on camera throughout the workday. Knowledge of HIPAA compliance and confidentiality standards. Experience working in a mental health, psychiatry, or similar behavioral health practice is a plus.. Experience with Tebra, RingCentral, Microsoft 365, or similar systems is a plus. Basic requirements. Must be proficient in speaking and writing English very clearly. Must have relevant work experience. Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. Must be available for video meetings with your camera on (when needed). Technical requirements. Device:. Reliable laptop or desktop computer.. Internet: . High-speed connection (minimum 10 Mbps).. Audio: . Noise-canceling headset.. Video: . Webcam for virtual meetings.. Workspace: . Quiet, professional environment.. Company Location: Philippines.