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Italian Customer Technical Advisor & Inbound Sales Tech Industry - Remote at speakit. Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. They help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. . If you’re looking to grow and be inspired, as a Customer Technical Advisor & Inbound Sales in Portugal, you will ensure that performance goals are met across all operations. And that you fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.. You will have all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. In this position, there’s a real career and personal growth potential. About 80% of the managers and leaders have been promoted from within! That’s why they offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned..  . Responsibilities: . As a Customer Technical Advisor & Inbound Sales Agent, you will be responsible for the tasks below. . Take incoming user requests (via telephone, email, chat...), log call details into case management systems, and provide response and resolution within SLA to customers. . Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness. . Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds. . Inbound sales support and product selling to increase revenue while ensuring the highest level of customer satisfaction.. . Achieve sales goals set up every quarter while providing an excellent customer experience. . Logging and following up on orders or requests. . Capturing all required data elements in CRM as required by clients, policies, and products. .  . To become a Customer Technical Advisor & Inbound Sales Agent, you need to meet the requirements below: . . Have a native level of Italian (oral and written) and proficiency in English. . Have excellent communication skills coupled with empathy and team spirit. . Have the ability to adapt to unplanned situations in a methodical and organized way. . Strong customer service-oriented skills. . Company Location: Portugal.