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Portuguese Speaking Customer Service for Government & Public Sector industry at Mercier Consultancy MD. Mercier Consultancy MD is delighted to present an opportunity for Portuguese Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are enthusiastic about public service and want to help citizens navigate their government-related inquiries. You will engage directly with the public, providing essential support and information in Portuguese while ensuring a high standard of service.. Key Responsibilities. . Respond to inquiries from the public regarding government services, policies, and programs via phone, email, and chat in Portuguese.. . Provide accurate information and guidance to citizens in a professional and approachable manner.. . Assist in resolving issues related to public services and facilitate necessary follow-ups.. . Document all customer interactions and maintain accurate records.. . Collaborate with various government departments to effectively address inquiries.. . Stay informed about changes in government policies and services to provide up-to-date information.. . . Fluency in Portuguese (oral and written) is required; knowledge of English is beneficial.. . Experience in customer service, preferably in the public sector or government services.. . Strong communication and interpersonal skills, with a focus on customer satisfaction.. . Ability to handle sensitive inquiries with discretion and professionalism.. . Attention to detail and strong organizational skills.. . Ability to work in a dynamic and sometimes high-pressure environment.. . Flexibility to work various shifts as required, including weekends and public holidays.. . Company Location: Greece.