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BPO Account Supervisor (EST Hours) - Remote at ISTA Personnel Solutions. Are you a proven Team Lead or Supervisor in the BPO space, ready to take the next big step in your career?. ISTA Personnel Solutions is looking for an . BPO Account Supervisor.  to run and grow multiple small U.S.A-based client accounts. This is not your typical account supervisor role — you'll be at the heart of the operation, building and owning each account like a startup. From defining KPIs and setting up daily structures, to coaching agents and presenting directly to clients, your impact will be hands-on and immediate.. This role is fast-paced and demanding, but if you’re hungry for growth, capable under pressure, and have a no-excuses attitude, it offers a real opportunity to shape your future..  . . . Working Hours:.  Aligned with U.S.A Eastern Standard Time (EST). Flexibility is essential as accounts may require extended or shifting hours depending on client needs.. . . Work Environment:.  . This is a remote role for South African Citizens only.. . . . Internet Requirements:.  A . fixed fibre line.  with a minimum speed of . 25 Mbps (upload & download).  and the ability to support a . wired Ethernet connection.  is mandatory. . Applicants without a fixed fibre line cannot be considered.. . . . Power Backup:.  A . reliable power backup solution.  is required to manage . load shedding and power outages. . . Applicants without a power backup cannot be considered.. . . Key Responsibilities:. . . Account Ownership:.  Manage various small accounts, each with a limited team of agents.. . . Startup Mentality:.  Set up and maintain operating processes, performance metrics, QA frameworks, and reporting structures.. . . Client Communication:.  Provide regular updates and immediate responses to U.S.A-based clients. You’ll be expected to present performance reports clearly and confidently.. . . Agent Management:.  Coach, support, and develop agents for peak performance.. . . Performance Tracking:.  Conduct quality checks, performance reviews, and analyze data to drive results.. . . Reporting:.  Create and deliver clear, insightful reports to clients and internal stakeholders.. . . Problem Solving:.  Handle setbacks with a calm, solutions-oriented mindset.. . Experience:. . Minimum of 2 years in a Team Lead or Supervisor role within a BPO or call centre environment.. . Prior experience managing U.S. clients or working U.S. time zones is a strong advantage.. . Skills:. . Confident communicator, calm under pressure, highly organised and resourceful.. . Strong understanding of contact centre KPIs, QA processes, agent coaching, and reporting tools.. . Capable of handling multiple campaigns and shifting priorities.. . Attitude:. . Proactive and persistent – someone who gets the job done even when it’s tough.. . Not afraid to take ownership and think like an entrepreneur.. . Professional but down-to-earth, with a focus on team and client success.. . If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.