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French Speaking Customer Service for Information Technology (IT) industry at Patrique Mercier Recruitment By Ierotheos. Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a French Speaking Customer Service Representative in the Information Technology (IT) industry, based in Athens, Greece. In this essential role, you will provide outstanding support to French-speaking clients, assisting them with a wide range of IT-related inquiries and issues. Your technical knowledge combined with excellent customer service will play a vital role in resolving challenges and enhancing customer satisfaction. If you are passionate about technology and possess strong communication skills, we encourage you to apply!. Responsibilities. . Deliver exceptional customer service to French-speaking clients in the IT industry through various communication channels.. . Assist customers with technical inquiries, troubleshooting, and resolving issues related to IT products and services.. . Document all customer interactions accurately in the CRM system for tracking and effective follow-up.. . Collaborate with technical teams to ensure timely and effective resolutions to customer problems.. . Stay updated on industry trends, new technologies, and company policies to provide informed assistance.. . Build and nurture strong relationships with clients to promote customer loyalty and satisfaction.. . . Fluency in French and English; additional language skills are a plus.. . Experience in customer service, preferably within the IT industry.. . Strong technical acumen and problem-solving skills.. . Excellent communication and interpersonal skills.. . Proficient in using CRM systems and basic computer applications.. . Detail-oriented with strong organizational abilities.. . Able to work effectively both independently and as part of a team.. . Able to relocate to Athens, Greece.. . Company Location: Greece.