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Project Manager at Flooid. Do you have a strong background overseeing technology or retail projects?  Are you energized by strategic planning and creative problem solving?  Can you effectively prioritize and juggle a variety of responsibilities?  If so, then the role of Project Manager at Flooid could be for you!. You and the Role. As a Project Manager at Flooid, you will manage customer relationships, revenue generation, and multiple project deliverables in a profitable manner.  This role has great flexibility and the opportunity to work on a global scale with our wider Professional Services team.  Primary duties include:. . Developing and maintaining extensive, strong, and long-term positive relationships with current and prospective customers. . Driving strategic programs and initiatives under the product segment, while building positive working relationships across the global organization. . Owning 3-5 software retail projects at any time – from kick-off to post-go-live support. . Effectively communicating and managing customer expectations with the goal of maximizing customer satisfaction. . Collaborating with product managers, engineers, designers, and other stakeholders to define project scope, goals, and deliverables that support business objectives. . Facilitating communication between technical and non-technical teams, ensuring clear understanding and alignment of project goals. . Monitoring project progress, identifying potential risks and issues, and proactively implementing mitigation strategies. . Confidently providing regular project updates to senior leadership and other stakeholders, highlighting key milestones, challenges, and achievements. . Managing for the portfolio profitability, including customer P+L, project estimates, budgets, forecasts and expense management, and conducting regular business reviews. . Strategically planning, prioritizing, and balancing a variety of customer commitments. . Anticipating risks and obstacles that could impede effective customer deliveries. . Spotting potential issues before they become problems and pulling in the right people to solve them quickly. . Using discretion and independent judgment, when appropriate and in line with company best practices, to address and resolve customer satisfaction issues. . Challenging the status quo and adapting methods to what works best for Flooid’s team, culture, and customers, rather than following textbook processes. . Understanding that success isn’t one-size-fits all and collaborating to shape the “how” in partnership with Flooid’s unique goals and ways of working. . Traveling to and working at customer sites, when required. . Skills & Experience. A successful Project Manager at Flooid will be a strategic planner who still loves the details and who looks for opportunities to innovate.  Below are the skills and experience we would like you to have:. . Several years of practical experience in project management, ideally in the retail technology area, with software delivery experience highly desired. . Strong foundation in project management, but not beholden to a single methodology. . Comfort stepping into an environment where things may look different than in previous positions, and enthusiasm to help evolve that environment. . Strong technical awareness and the ability to understand the reasoning and implications of technical decisions. . Excellent problem solving and analytical skills, with a methodical approach to troubleshooting complex problems and the confidence to ask questions and challenge opinions when necessary. . Ability to build relationships with stakeholders and collaborators across the business. . Strong oral and written communication skills as well as excellent interpersonal skills – must be able to communicate and interact effectively with customers and coworkers. . Exceptional organizational and time management skills with the ability and comfort to set priorities, handle multiple responsibilities, and meet deadlines under tight timescales. . Innovative thinking to create and recognize inspired solutions – thinking “outside the box”. . Awareness of market developments and the retail industry. . Ability to quickly develop a working knowledge of Flooid products and services. . Company Location: United States.