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Polish Speaking Customer Service for Aviation industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a new opportunity for Polish Speaking Customer Service Representatives in the aviation industry. This role is perfect for individuals who are passionate about customer service and want to work in a fast-paced, dynamic environment. You will be responsible for assisting passengers and airline partners with their inquiries, providing up-to-date information, and ensuring a seamless experience within the aviation sector.. Key Responsibilities. . Manage customer inquiries related to flight bookings, changes, cancellations, and other airline services via phone, email, and chat in Polish.. . Provide accurate information regarding flight schedules, baggage policies, and airline services.. . Assist customers in resolving issues and inquiries promptly, ensuring a high level of satisfaction.. . Document customer interactions and maintain accurate records in the CRM system.. . Collaborate with various departments to address customer needs and enhance service delivery.. . Stay informed about airline policies, procedures, and industry developments.. . . Fluency in Polish (both written and spoken) is essential; English proficiency is an advantage.. . Previous experience in customer service, preferably in the aviation or travel industry.. . Strong communication skills and a friendly, professional demeanor.. . Excellent problem-solving abilities and a commitment to customer satisfaction.. . Ability to handle multiple inquiries efficiently and effectively in a high-pressure environment.. . Familiarity with airline reservation systems and CRM software is desirable.. . Willingness to work flexible hours, including weekends and holidays as needed.. . Company Location: Greece.