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Customer Service Representative at Hireframe. The ideal candidate loves helping people and proactively solving problems. We have an awesome product loved by thousands of businesses, and we need your help to resolve software inquiries from our small business owners. We are a small and dynamic team and you will be joining a team of representatives, and answer directly to our VP of Customer Success & Customer Support Team Lead. . . Responsibilities. . Communicate with customers via phone, chat and email. . Provide knowledgeable answers to questions about our product. . Become an expert in our software. . Troubleshoot and resolve technical or account related issues, escalating complex cases to Engineering as needed. . Ability to work at a fast pace, completing upwards of 50 customer engagements per day. . Qualifications. . You gain energy from connecting with and helping people. . Fluent English speaker with strong verbal, written, and interpersonal skills. . At least 1 - 3 years experience in a customer facing role. . Ability to multi-task, organize, and prioritize work. . Ability to quickly learn complex software products. . Comfort working remote. . Familiarity with collaboration (Slack) & ticketing software (CRM, such as Hubspot). . Company Location: Philippines.